We will inform you, by publishing this Privacy Policy, about how we collect, use, process and store your data.
If the way in which we collect, use, process or store your data changes, we will inform you of the changes by publishing updates to this policy.
Read this Privacy Policy and our Cookie Policy
If you are our customer, please also check our Terms and Conditions or any signed agreement between us, as these may contain further details on how we collect and process your data.
If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to provide us with the data and to allow us to collect, use, process and store it.
Consult this Privacy Policy periodically to check for updates.
If our products and services collect data about you but you are not our customer(including for example if you are an employee or contractor of one of our customers, or you receive our device via your insurance company), you should consult the business that operates our devices to learn about their privacy practices. This Privacy Policy applies only when the purposes and means of processing your personal data are determined by Catrak, meaning when we are a “controller” or “business” as defined by applicable data protection laws. It does not apply to any of your personal data that we process on behalf of our customers, meaning when we are a “processor” or “service provider” as defined by applicable data protection laws.
Please contact the relevant controller or business(this would your employer if you are an employee or contractor of a Catrak customer, or your insurance company if they provided your device) for more information about their privacy practices.
When you visit our web site or use our products or services, we collect data. Sometimes you provide us with data, sometimes data about you is collected automatically.
Browse any page of our web site, use the chat feature of our web site, request a demo, use our products or services, and when you contact us for support, or when we send emails to you.
Opt-in to marketing messages, use the chat feature of our web site, request a demo, place an order, use our products or services, contact us for support, send us emails, and when we call you or you call us.
Contact details
Your name, address, telephone number, and email address.
Financial information
We collect all details of our financial transaction when you place an order through our web site. This may include your bank account number, credit card number and CVV, or debit card details that you provide to pay for our products and services.
Data from your users' use of our products and services
Your customers and their street addresses, your users and their home and work addresses, your vehicles and their VIN numbers, device names, telematics device identification numbers, license plate numbers, the routes and places visited by your vehicles, computer data from vehicles, miles traveled, time spend in transit and idle, camera recordings, your employees’ and users' names, phone numbers, email addresses and employers, your drivers’ routes, appointments, and business data entered into our products by your employees or users or collected using our devices.
Data that identifies you
Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version.
Data on how you use our web site
Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
We collect precise geolocation data (within 1,750 feet or less) about your vehicles in order to provide our services to you. We do not sell geolocation data or use it for advertising purposes.
We do not collect any other “sensitive data” (like racial or ethnic origin, political opinions, religious/philosophical beliefs, union membership, genetic data, biometric data, health data, or criminal history) except when we have your specific consent, or when the law requires us to. We ask that you not provide us with sensitive data or use our products to process sensitive data.
Catrak is primarily a business-to-business service directed to and intended for use only by those who are 18 or over. We do not target Catrak at children, and we do not knowingly collect any personal data from any person under 13 years old.
Managing your use of our products and services, login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure.
Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques using your data.
We allow third-party providers to record information about the usage of our site, demographics, location and other information, and report that information to us so we can understand how people interact with our website and services and continually improve it for users.
Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixes or scheduled downtime.
Enforcing our rights under our Terms and Conditions or any other agreements between us, or to enforce other rights of Catrak or others under applicable law.
If you provide us with your contact information, we may send you emails and messages (including via social media) about new features, products and services, and content. We may also use data collected by third parties to serve retargeting ads to you about our products and services, and we may permit third-party providers such as Google, LinkedIn, Facebook, Mail Chimp to match our customer data to their user data and serve our ads to you. Those third parties’ use of your data is subject to their privacy policies. If you have previously given consent to send you marketing emails or to use your data to advertise to you, and you wish to withdraw your consent, please see the How to Contact Us section at the bottom of this policy to withdraw your consent
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.
You have the right to not permit us to sell or share your data, and to limit our use of sensitive data.
You can opt out of allowing us to use your data to advertise to you.
This includes the right to ask us to provide information about:
• the types of data we collect
• why we collect it
• how we use it
• which third parties may have access to it
• how long the data will be stored or the criteria used to determine that period
We will do our best to provide you with the information within one month of your request.
If we do not honor your data access request, and you disagree with our decision, you may appeal our decision by contacting us within a reasonable period of time to request an appeal. See the "How to contact us” section at the bottom of this policy.
We will do our best to make the requested changes to your information within one month of your request. See the “How to contact us” section at the bottom of this policy.
We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to allow you to use our products and services.
If you cancel your service or we suspend it for non-payment, you will not be entitled to receive the data that is stored within our system or on the devices that you return to us. This does not affect your right to request that we delete your personal data under the next section.
You can do this by asking us to erase any personal data we hold about you or any consumer if it is no longer necessary for us to hold the data for purposes of your use of our products or services. See the “How to contact us” section at the bottom of this policy. To the extent that you have submitted your personal data when placing an order, it is necessary for us to hold that data to enable you to use our products and services. You can also delete your account information by clicking here
If you or a consumer whose data you have provided asks for access to their personal data, information about the categories of sources from which it is collected, or information about the categories or specific pieces of personal data, we will cooperate, including by providing the requested information in a portable and, to the extent technically feasible, readily useable format.
If we are unable to delete personal data for a valid legal reason, we will tell you why, we will only retain the personal data for that reason, and we will delete the personal data after the reason for keeping it no longer exists.
Please see the “How to Contact Us” information at the bottom of this policy.
We use physical, electronic, and managerial measures to safeguard and secure the information we collect.
Please remember, however:
• You provide personal data at your own risk; no data transmission is guaranteed to be 100% secure
• You are responsible to protect your username and password: keep them secret and secure
• If you believe your privacy has been breached, please contact us immediately
We will promptly delete and stop actively using any personally identifiable information about you or any individual who has requested that their information be removed after you ask us to do so. We may store data that is not personally identifiable information for longer periods.
Sometimes we may need to share your data with third parties. We may share your data with your insurance carrier, with your permission. Your data is shared with third parties only when necessary and according to the safeguards and good practices detailed in this Privacy Policy, but third parties’ use and processing of your data will be governed by those companies’ privacy policies.
We will transfer your data to any countries in which we have data processing locations, including the United States, and we may process it in any country in the world. If you submit any personal data to us, your submission means that to you consent our transfer of your data outside of your country of residence. If you do not consent, then you do not have permission to use our site or to provide us with your data. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
We use cookies. To understand how we use cookies and how you can manage your preferences, please read our Cookie Policy
If you have any questions regarding our privacy practices, if you wish to exercise your privacy rights under this policy, if you believe your privacy has been breached, or if you need to contact us for any other reason, you may email us call us at Catrak company number (toll-free in the US only) between the hours of 8AM to 5PM Pacific time , or write to us at 11021 Via Frontera, Suite C, San Diego, California 92127 USA.
If this policy changes, we will post any changes on this page. Please check back to ensure that you are made aware of any changes. If you are our customer, we will notify you of important changes to this policy.
This policy was last updated on 3/3/2025